Privacy Policy — TradFit Voice Support (English)

Effective Date: 2026-06-21 Last Updated: 2026-06-21 Publisher: TradFit Inc. ("TradFit", "we", "us", "our") Contact: [email protected]Applies to: TradFit Voice Support iOS / Android application (the "App") and the supporting web guest interface (the "Service").

1. Overview

TradFit Voice Support is a business-to-business ("B2B") communication tool used by staff of contracting hospitals, hotels, and similar facilities (the "Organization") to receive multilingual calls from guests, patients, and visitors with real-time transcription and translation. The App is not a consumer service. Staff accounts are issued by the Organization that has signed an agreement with TradFit.

This Privacy Policy describes what personal information we collect, why we collect it, how it is used and shared, and the choices available to you.

2. Data Controller / Roles

For staff users of the App: the Organization is the data controller of staff and guest content processed through the Service. TradFit acts as the data processor under the agreement with the Organization.
For guests who initiate a call through the public guest web page: TradFit operates the Service on behalf of the Organization the guest is contacting.

If you are a staff user, please also consult your Organization's internal privacy notice. If you are a guest, the Organization you are contacting is responsible for how your information is handled after the call.

3. Information We Collect

We collect only what is needed to operate the call, translation, chat, and account features.

3.1 Information you provide

Category	Examples	Required?
Account information	Staff email address, display name, department, password (hashed)	Required for staff sign-in
Guest session information	Display name entered on the guest web page, preferred language	Required to initiate a call
Call audio	Microphone audio captured during a call	Required while a call is active
Chat content	Text messages sent through in-app chat	Optional
Optional email recipient	Email address you enter to receive a call transcript or summary	Optional
Support correspondence	Information you send when contacting support	Optional

3.2 Information collected automatically

Category	Examples
Device identifiers	FCM/APNs push token, app instance ID
Technical logs	IP address, app version, OS version, device model, connection quality metrics
Crash and performance data	Stack traces, error codes, latency, CPU/memory at error time
Call metadata	Start/end time, duration, participants (account IDs), department, call result (answered / missed / transferred)

3.3 Information we do not collect

We do not use the Advertising Identifier (IDFA) and do not perform cross-app or cross-site tracking.
We do not collect precise or coarse location.
We do not access your contacts, photos, calendars, health data, or files outside of the App's own storage.